Today’s security and life safety systems are more advanced than ever, designed of many seamlessly integrated individual components, systems need to be fully operating in order to maintain all protective elements of the comprehensive solutions originally installed. For those of us in the safety and security industry, it is alarming to see how many fire and life safety systems originally installed properly with top-of-the-line functionality deteriorate into an inoperative state when regular maintenance is not performed. Even something as seemingly trivial as regularly cleaning a difficult to reach surveillance camera lens can make be the difference between the ability to identify a perpetrator or being frustrated with questions left unanswered due to compromised visibility.

What is a service, inspection, and maintenance program?

When dealing with the safety and security of your employees and assets, it is paramount to remember that the installation of a security or life safety system is not equipment that can be forgotten about until called into action. These are components of a critical system that require professional service, inspection, and maintenance in order to ensure maximum functionality in an emergency situation. Participating in a service, inspection, and maintenance program adds another layer of protection to your business or organization, preventing the unfortunate discovery of a system failure during a situation in which it is needed most.

What are the benefits service, inspection, and maintenance program?

Beyond ensuring that your systems are fully operational, having a service, inspection, and maintenance program offers a host of additional benefits, some of which include:

  • Ensuring compliance with local, state, and national codes and inspection laws
  • Routinely completing required software, licensing, and antivirus updates
  • Preventing system failure and downtime by implementing preventative maintenance and inspection
  • System troubleshooting and remote diagnostics to quickly resolve minor issues, or determine if on-site testing or repairs are required
  • Remote system changes including new user enrollments, access, and privilege updates, preventing costly on-site service
  • Part replacement coverage for hardware failures with extended warranty options

What are the top considerations for having service, inspection, and maintenance program?

Choosing the best provider of service, inspection, and maintenance for your business or organization is critical to getting the most out of your investment. When reviewing potential service providers, main considerations include:

  • Ensuring that all service, inspection, and maintenance is being performed by factory-trained and NICET-certified technicians with extensive knowledge of all operating systems, as well as NFPA and local fire codes
  • Customer portal access that provides on-demand, detailed status reports of all tested equipment
  • Customer training provisions
  • Availability of additional offerings such as 24/7 U.L. Fire approved Central Station Monitoring services
  • A personalized combination of the services that meet your needs, and budget, ensuring not only peace of mind, but value

Above all, a system that is unknowingly compromised can not only put your equipment in jeopardy, but also your employees and assets, should it not work as intended when you need it most. It is simply not a risk worth taking.

If you would like to learn how a service, inspection, and maintenance program can benefit your organization, we would be happy to provide a one-on-one consultation to answer any questions and help you determine which services might be best for you. Please reach out to one of our Service Consultants, Paul Bennett, at 1-800-370-3473, ext.1108.


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